I Just Placed an Order — When Will It Ship?
Please allow 1–3 business days for processing and production time before your order ships.
During promotional or sales periods, processing may take 3–5 business days due to higher order volumes.
How Long Is the Shipping Time?
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Average transit time to Canada: 5–10 business days
Please note: Circumstances beyond our control (holidays, natural disasters, weather, or courier delays) may affect delivery timelines. While most packages arrive on time, we cannot guarantee exact delivery dates. Delivery responsibility lies with the shipping carrier once the package has been dispatched.
Disclaimer
Ownership of packages transfers to the buyer once they are handed over to the local carrier.
We ensure all packages leave in excellent condition. However, Olivara is not responsible for:
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Delayed, lost, or held packages
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Damaged packages during transit
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Mis-delivery or failed delivery attempts
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Incorrect shipping details provided by the buyer
For delivery issues, please contact your local carrier directly.
Will I Receive a Tracking Number?
Yes — we provide tracking for every order.
Tracking details will be sent once your product has shipped. Please note: items may ship from different fulfillment centers, as we source the highest-quality products for our customers.
You can track your order anytime via the Track Your Order page on our website.
I Entered an Incorrect Address
If you accidentally misspelled or auto-filled your address incorrectly, please notify us immediately at shops@olivarawomen.com so we can adjust it before shipping.
My Item Arrived Damaged
If your item arrived damaged, please contact us right away at shops@olivarawomen.com with:
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Your order number
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A clear photo of the damaged product
Once received, we’ll send you a replacement free of charge.
Shipping Costs
We proudly cover the shipping costs on every order.
All Olivara products are delivered 100% free of charge with no minimum order required.
📩 For any additional questions, please contact us at shops@olivarawomen.com.