Privacy Policy

Last updated: May 1, 2025

This Privacy Policy describes how Elara & Elise Jewels (“the Site,” “we,” “us,” or “our”) collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from www.elaraelisejewels.com (the “Site”) or otherwise communicate with us regarding the Site (collectively, the “Services”). For purposes of this Privacy Policy, “you” and “your” means you as the user of the Services, whether you are a customer, website visitor, or another individual whose information we have collected pursuant to this Privacy Policy.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you agree to the collection, use, and disclosure of your information as described in this Privacy Policy. If you do not agree, please do not use or access any of the Services.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time, including to reflect changes to our practices or for operational, legal, or regulatory reasons. Updates will be posted on this page, and the “Last Updated” date will be revised accordingly.

How We Collect and Use Your Personal Information

To provide the Services, we collect personal information about you from different sources. The type of information depends on how you interact with our Site.

Information We Collect Directly From You

  • Contact details: name, address, phone number, email

  • Order information: billing address, shipping address, payment confirmation

  • Account information: username, password, security details

  • Customer support information: information you share when contacting us

Information We Collect Automatically

We may collect information on how you use our Services (“Usage Data”) through cookies and similar technologies, such as:

  • Device and browser information

  • IP address

  • Pages viewed and time spent on our Site

Information From Third Parties

We may also collect information from:

  • Service providers (e.g., Shopify for store management)

  • Payment processors (for secure payment transactions)

  • Marketing partners (to tailor offers and promotions)

How We Use Your Personal Information

We may use your personal information to:

  • Provide Products & Services: process payments, fulfill orders, shipping, returns, and exchanges

  • Marketing & Advertising: send you promotions and tailored advertising (you can opt out anytime)

  • Security & Fraud Prevention: protect against unauthorized transactions and fraud

  • Customer Support & Service Improvement: respond to your inquiries and enhance our Services

Cookies

Like many websites, we use cookies and similar technologies to:

  • Improve website performance

  • Remember your preferences

  • Analyze traffic and usage

You can disable cookies in your browser settings, but some features may not work properly.

How We Share Your Information

We may share your personal information with:

  • Vendors & fulfillment partners (e.g., shipping, payment processing, IT support)

  • Marketing partners (to show you tailored offers)

  • Affiliates (within our corporate group)

  • Legal & regulatory authorities (when required by law)

We do not sell your sensitive personal information.

User-Generated Content

If you post product reviews or other content on our Site, it may be publicly visible. Please avoid sharing sensitive personal details.

Third-Party Websites

Our Site may contain links to other websites. We are not responsible for their privacy practices. Please review their policies before sharing information.

Children’s Data

Our Services are not directed toward children under 16, and we do not knowingly collect their information.

Security & Retention

We take reasonable measures to safeguard your personal information. However, no system is 100% secure.
We retain information as long as necessary to provide services, comply with legal obligations, or resolve disputes.

Your Rights

Depending on your location, you may have the right to:

  • Access / Know the data we hold about you

  • Request deletion of your personal information

  • Correct inaccurate information

  • Request a copy (data portability)

  • Restrict or withdraw consent for certain processing

  • Opt out of marketing communications

You can exercise these rights by contacting us (see details below).

Complaints

If you have concerns about how we handle your data, please contact us. If you are not satisfied with our response, you may have the right to escalate the matter to your local data protection authority.

International Users

Your information may be stored and processed outside your country. Where applicable, we rely on recognized safeguards (such as Standard Contractual Clauses) for data transfers.

Contact Us

For questions about this Privacy Policy or to exercise your rights, please contact us:

📧 support@elaraelisejewels.com
🏢 Elara & Elise Jewels
68 Circular Road, Singapore, 049422, SG